Oracle and SAP AG have an ongoing commitment to our joint customers and have long-standing reseller and customer support agreements in place, which provide enhanced access to Oracle database technology, Oracle Solaris, Java technology and products, and world-class customer support.
Oracle and SAP coordinate global support processes for:
Proactive risk mitigation for introduction of new products to reduce support-related assistance requests
Single, consistent service relationships with a dedicated, long-term team of technical analysts who provide direct customer contact to SAP customers using Oracle databases
Oracle/SAP resources include:
The Oracle Database and Sun development team, which manages and executes joint Oracle/SAP database and Oracle Solaris integration projects
Oracle Global Technology Centers for SAP, which provide presales support, including sizing and IT infrastructure optimization
The Oracle Database and Sun support teams onsite at SAP support centers in Tokyo (Japan), Palo Alto (California, USA), and St. Leon-Rot/Walldorf (Germany)
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